Privacy Policy

This Privacy Policy explains how Serve Kei collects, uses, shares, and protects information when you visit our website, submit a service request, contact us, or otherwise interact with our services.

By using the Serve Kei website or submitting information through our services, you acknowledge the practices described in this Privacy Policy.

We may collect information that you provide directly to us, information collected automatically when you use our website, and information we receive from service-related sources.

Information You Provide

When you use Serve Kei, you may provide information such as:

• Full name
• Email address
• Phone number
• Service location
• City, state, and ZIP code
• Property type
• Type of service needed
• Description of the work you need
• Preferred service date or timing
• Photos or other project information you choose to provide
• Information provided through forms or other communications
• Information you provide when contacting our team

You should only provide information that is reasonably necessary to describe your project or request assistance.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Website interactions
• Referring website
• Date and time of visits
• General geographic information
• Cookies and similar technology information

This information helps us operate, secure, analyze, and improve our website.

We may use the information we collect to:

• Understand what service you need
• Review and process your service request
• Determine the appropriate type of service for your project
• Identify a suitable Service Partner
• Provide relevant project information to a Service Partner
• Help coordinate communication regarding your request
• Respond to questions and customer support requests
• Communicate with you about your service request
• Improve our website and services
• Analyze website usage and performance
• Detect and prevent fraud, abuse, and unauthorized activity
• Maintain the security of our website and systems
• Comply with applicable laws and legal obligations
• Protect our rights, users, and business
• Send promotional communications where permitted by law and subject to your preferences

We use information for purposes reasonably related to providing and improving the services offered through Serve Kei.

Serve Kei is designed to simplify the process of getting help with a home project.

When you submit a request, we review the information you provide to understand what you need. Based on that information, we may determine the appropriate service category and identify a Service Partner who may be suitable for your project.

Depending on your request, we may provide relevant information to the Service Partner, such as:

• Your name
• Contact information
• Service location
• Type of service requested
• Project description
• Relevant project details
• Other information reasonably necessary to respond to your request

The information shared will depend on the nature of your request and the service involved.

We may share your information with certain categories of third parties when reasonably necessary to operate our business or fulfill your request.

Service Partners

We may share relevant information with Service Partners who may be suitable for your requested service.

This allows the Service Partner to understand your project and contact you regarding the requested work.

Service Providers

We may use third-party companies and providers that help us operate Serve Kei.

These may include providers for:

• Website hosting
• Data storage
• Email
• Phone and SMS communications
• Customer relationship management
• Analytics
• Security
• Marketing
• Website functionality
• Technical support

These providers may have access to information only as reasonably necessary to provide services to us.

Legal and Safety Reasons

We may disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to lawful requests or legal processes
• Protect our rights or property
• Investigate suspected fraud or abuse
• Protect the safety of users, Service Partners, employees, or others
• Enforce our agreements
• Prevent or address security issues

Business Transactions

If Serve Kei is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Serve Kei may use cookies, pixels, tags, analytics tools, and similar technologies.

These technologies may be used to:

• Keep the website functioning
• Remember preferences
• Understand how visitors use our website
• Measure website and marketing performance
• Improve website functionality
• Detect security problems
• Analyze traffic and user interactions

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

We may use analytics and advertising technologies to understand how visitors interact with our website and to measure the performance of our marketing.

These technologies may collect information such as:

• Device information
• IP address
• Browser information
• Pages visited
• Website interactions
• Referring sources

Where required by applicable law, we will provide appropriate choices regarding certain forms of targeted advertising, sale, or sharing of personal information.

If you provide your email address or phone number, we may contact you regarding:

• Your service request
• Questions about your project
• Service availability
• Scheduling
• Project information
• Customer support
• Follow-up regarding your request
• Other service-related communications

Where permitted by law, we may also send promotional communications.

You can unsubscribe from marketing emails by following the unsubscribe instructions contained in those emails.

If you receive text messages from us, you may opt out by following the instructions provided in the applicable message, such as replying STOP, where supported.

Opting out of marketing communications does not prevent us from sending important communications directly related to a service request, transaction, account, or other service you have requested.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

• Provide requested services
• Maintain business records
• Respond to disputes
• Enforce agreements
• Comply with legal obligations
• Prevent fraud
• Protect our business and users
• Maintain appropriate operational records

The length of time we retain information may vary depending on the type of information and the purpose for which it was collected.

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.

For your own protection, please avoid submitting unnecessary sensitive personal information through our website.

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of personal information
• Request information about how personal information is collected and used
• Request information about certain disclosures of personal information
• Opt out of certain sale or sharing of personal information
• Opt out of certain targeted advertising
• Exercise other privacy rights provided by applicable law

These rights may be subject to legal exceptions and limitations.

If you would like to make a privacy-related request or ask a question about your personal information, contact us at:

Email: info@servekei.com
Phone: (445) 270-7997

We may need to verify your identity before completing certain requests in order to protect your information from unauthorized access or disclosure.

If applicable law gives you the right to use an authorized agent to submit a request on your behalf, we may require appropriate verification of that authorization.

Serve Kei is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

Our website may contain links to third-party websites, applications, or services.

Those third parties may have their own privacy policies and terms.

Serve Kei is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the applicable privacy policies before providing information to third parties.

We may update this Privacy Policy from time to time.

When we make changes, we will update the Last Updated date at the top of this page.

If we make material changes, we may provide additional notice where appropriate or required by applicable law.

Your continued use of the Serve Kei website after an updated Privacy Policy becomes effective means that you acknowledge the updated policy.

If you have questions about this Privacy Policy or how Serve Kei handles personal information, you can contact us:

Serve Kei
Email: info@servekei.com
Phone: (445) 270-7997