Terms of Use

By accessing or using Serve Kei, you agree to these Terms. If you do not agree with these Terms, please do not use the website or services.

Serve Kei provides a service designed to make it easier for homeowners and property owners to identify the services they need and find a suitable Service Partner for their project.

You tell us what you need, and we review your request to help determine the appropriate service and identify a suitable Service Partner.

Serve Kei is not necessarily the company or individual that performs the work at your property.

Services may be performed by independent Service Partners.

The Serve Kei process may generally work as follows:

• You tell us what you need.
• We review the information you provide.
• We determine the type of service that may be appropriate.
• We identify a suitable Service Partner based on the information available.
• Relevant information may be provided to the Service Partner.
• The Service Partner may contact you about your project.
• You and the Service Partner discuss the project, pricing, timing, and other details.
• If you agree to proceed, the Service Partner performs the applicable work.

The process may vary depending on the service, project, location, availability, and other circumstances.

Service Partners may be independent businesses or professionals.

Unless expressly stated otherwise, Serve Kei does not employ the Service Partners who perform services for customers.

Service Partners are generally responsible for:

• Evaluating your project
• Determining the appropriate scope of work
• Providing estimates or pricing
• Scheduling services
• Performing the agreed work
• Providing applicable licenses, permits, insurance, or qualifications
• Following applicable laws and regulations
• Addressing questions or concerns regarding their services
• Providing any applicable warranties or guarantees relating to their work

Before approving work, you should review the Service Partner's terms, pricing, scope, credentials, and other relevant information.

Serve Kei uses information provided by you to help identify a Service Partner that may be appropriate for your project.

A match or referral does not guarantee:

• That the Service Partner will accept your project
• That the Service Partner will be available
• That the Service Partner will meet all of your preferences
• That the Service Partner will complete the work
• That the final price will meet your expectations
• That the project will be completed within a specific timeframe

Availability and suitability can depend on the project, location, timing, service requirements, and other factors.

Pricing may vary based on the project, materials, labor, property conditions, location, scope of work, and other factors.

Any quote or estimate provided by Serve Kei or a Service Partner may be subject to change after the project is reviewed.

Unless expressly stated otherwise, Serve Kei does not set or guarantee the final price charged by an independent Service Partner.

Before authorizing work, you should confirm:

• Scope of work
• Final or estimated price
• Materials
• Expected timeline
• Payment terms
• Cancellation terms
• Warranty terms
• Any other important project conditions

When using Serve Kei, you agree to provide accurate and reasonably complete information about your project.

You are responsible for:

• Providing accurate contact information
• Providing accurate service location information
• Describing your project honestly
• Communicating important project requirements
• Reviewing quotes and agreements before approving work
• Providing reasonable access to the property when required
• Communicating changes to your project
• Paying amounts you agree to pay to a Service Partner
• Following applicable property, building, safety, and legal requirements

You must not knowingly provide false, misleading, fraudulent, or abusive information.

Unless expressly stated otherwise, payments for work performed by a Service Partner are between you and the applicable Service Partner.

Serve Kei may not process or collect payment for services performed by a Service Partner unless expressly stated as part of the applicable transaction.

Any payment terms presented to you will be governed by the applicable agreement or payment terms presented at the time of the transaction.

Cancellation and rescheduling policies may vary depending on the Service Partner and the service involved.

If you need to cancel, reschedule, or modify an agreed project, you should communicate with the applicable Service Partner as soon as possible.

Any cancellation fees or other charges will depend on the applicable agreement between you and the Service Partner.

Information available through Serve Kei is provided for general informational and service-matching purposes.

Unless expressly stated otherwise, Serve Kei does not provide:

• Legal advice
• Financial advice
• Engineering advice
• Architectural advice
• Medical advice
• Insurance advice
• Other professional advice

If your project requires professional advice, inspection, permits, or specialized expertise, you should consult an appropriately qualified professional.

We make reasonable efforts to provide useful and accurate information through our website.

However, we do not guarantee that all website content will always be:

• Accurate
• Complete
• Current
• Error-free
• Available without interruption

Information, services, features, and content may change without notice.

You may have the ability to submit information, photographs, reviews, comments, project descriptions, or other content through Serve Kei.

By submitting content, you represent that:

• You have the right to provide the content
• The content is accurate to the best of your knowledge
• The content does not violate another person's rights
• The content does not contain unlawful material
• The content does not contain malicious software

You grant Serve Kei permission to use, store, reproduce, process, and transmit your submitted content as reasonably necessary to operate our services and fulfill your request, subject to our Privacy Policy.

You may not use Serve Kei to:

• Commit fraud
• Submit false service requests
• Misrepresent your identity
• Harass Service Partners, Serve Kei employees, or other users
• Submit unlawful or abusive content
• Attempt unauthorized access to our systems
• Introduce viruses, malware, or other malicious code
• Interfere with website operation
• Scrape or collect website information through unauthorized methods
• Use the website for unlawful purposes
• Violate another person's rights
• Circumvent security or access controls
• Use Serve Kei to conduct activities that violate applicable laws

The Serve Kei name, logo, website design, graphics, text, software, functionality, and other website materials are owned by or licensed to Serve Kei and may be protected by intellectual property laws.

You may use the website for its intended personal and lawful purpose.

You may not, without written permission:

• Copy substantial portions of the website
• Reproduce Serve Kei branding
• Sell or commercially exploit website content
• Modify or create derivative works from our protected content
• Use Serve Kei's name or branding in a way that suggests unauthorized affiliation

Serve Kei may use third-party services to operate portions of the website and may provide links to third-party websites or services.

Third-party services may include communication providers, analytics services, payment providers, hosting providers, Service Partners, and other technology providers.

Third-party services may have their own terms and privacy policies.

Serve Kei is not responsible for the content, availability, policies, or practices of third-party services except where applicable law provides otherwise.

When you proceed with a Service Partner, you may enter into a separate agreement directly with that Service Partner.

That agreement may establish the scope of work, price, schedule, payment terms, warranties, cancellation terms, and other project conditions.

Unless expressly stated otherwise, Serve Kei is not a party to that agreement.

Questions or disputes concerning the actual performance of work should generally be addressed with the Service Partner responsible for the project.

To the maximum extent permitted by applicable law, Serve Kei provides its website and matching services on an "as available" and "as is" basis.

Serve Kei does not guarantee:

• That every service request will receive a response
• That a Service Partner will accept your project
• That a Service Partner will be available at a particular time
• That a particular Service Partner will be suitable for every aspect of your project
• That a particular price will be available
• That a project will be completed within a specific timeframe
• That the work performed by an independent Service Partner will meet your expectations
• That a Service Partner will provide a particular result
• That the website will always be available
• That the website will be completely free from errors or interruptions

You are responsible for reviewing and approving the terms of any work before it begins.

Nothing in these Terms excludes or limits any rights or protections that cannot legally be excluded or limited.

To the maximum extent permitted by applicable law, Serve Kei will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the website, your interaction with a Service Partner, or your use of services arranged through Serve Kei.

This may include claims or losses relating to:

• Service Partner performance
• Delays
• Scheduling problems
• Property damage
• Personal injury
• Pricing disputes
• Cancellations
• Missed appointments
• Workmanship
• Service quality
• Third-party services
• Website interruptions
• Loss of data

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Serve Kei and its owners, employees, contractors, agents, and representatives from claims, liabilities, damages, losses, costs, and expenses arising from or related to:

• Your violation of these Terms
• Your misuse of the website
• Your violation of another person's rights
• Information or content you submit
• Your fraudulent or unlawful conduct
• Your violation of applicable laws

Serve Kei may suspend or terminate access to the website or services if we reasonably believe that you:

• Violated these Terms
• Misused the website
• Engaged in fraudulent activity
• Created a security risk
• Used the website for unlawful purposes
• Interfered with our services or systems

We may also modify, suspend, or discontinue portions of the website or services when necessary for operational, business, security, or legal reasons.

Serve Kei may add, modify, suspend, or discontinue website features, services, service categories, or other functionality from time to time.

We may make these changes without prior notice where permitted by applicable law.

We may update these Terms from time to time.

When we make changes, we will update the Last Updated date at the top of this page.

If we make material changes, we may provide additional notice where appropriate or required by applicable law.

Your continued use of Serve Kei after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

These Terms are subject to applicable laws and regulations governing your use of Serve Kei.

Nothing in these Terms is intended to take away rights or protections that you may have under mandatory laws applicable to you.

If you have questions about these Terms or the Serve Kei website, you can contact us:

Serve Kei
Email: info@servekei.com
Phone: (445) 270-7997